Public Folder HelpDesk for Outlook 8
Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL. Open tickets are stored both in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be re-created in Outlook if needed. Mail conversations can be tracked. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables.
Outlook form can be customized free of charge. VB 6 and dhtml source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (500 US$ including 1 year support) - no limits on number of users.
Compatible with Outlook 2000-2003. Will be comatible with Outlook 2007 also when that launches.
| Dialup | (56k) | 01 s |
| ISDN | (128k) | 01 s |
| DSL | (512k) | 01 s |
| Cable | (1024k) | 01 s |
| T1 | (1484k) | 01 s |
Related Downloads
MS Outlook Password Recovery 1.05MS Outlook Password Recovery is a program to recover lost or forgotten passwords to the Microsoft Outlook e-mail accounts and password-protected... |
Outlook NameDays 2Automatically adds the namedays of all countries where this is celebrated, to your Outlook Calendar. Simply select the country for which you want... |
KBase for Outlook 2KBase for Outlook is a knowledge base that runs completely in an Exchange Public folder. |
Contacts2Distribute 1.00Organize Microsoft Outlook contacts by selected categories into distribution lists. FREE time saving tool, made as an add-on / plug-in for... |
msgAPI - API for Outlook .msg files .99MsgViewer Pro is used worldwide by large corporations and governments to access .msg files. By popular request from the developer community,... |
Smart Reminder 1.22Smart Reminder is an advanced personal information manager that helps you organize your life. Some of Smart Reminder's key features are: |
ReadPal Reader 2.0A better reading experience - more comfortable and 42% faster! Reading on-screen is slow and unpleasant. People print documents just to read them!... |
Add-in Express 2 VCL Edition 2.5Add-in Express VCL is a feature-rich tool for creating COM Add-ins, Smart Tags and RTD servers in Delphi. |