ManageEngine ServiceDesk Plus 7.5
ServiceDesk Plus help desk management gives you everything to manage your help desk requests effectively. It includes self-service portal, knowledge base, auto routing of requests, notifications, sla management, email integration, LDAP, AD integration, API integration, custom request form,user survey, flash reports, multi-site support, help desk reporting.
Feature:
- Self-service portal to enable login for users to submit their trouble tickets.
- Web-based knowledge-base system for users and technicians to search and add the troubleshooting docs.
- NMS Integration to integrate with Network Monitoring Software for tracking events and network failures.
- Service Level Agreements to set escalation levels for the SLA violations.
- Multi-site functionality to manage requests, assets and technicians separately for different sites in your organization.
- Email Integration to handle all the help desk emails sent by the users.
- Notification alerts via email or sms, to inform users or technicians for request handling.
- Request scheduling to manage and track the preventive maintenance tasks.
- API integration to integrate your web-based help desk software with any third-party software.
|
Short Tags
Related Downloads
Barcode Label Maker 5.0.1.5Barcode Label Maker Software is a fully automated utility that easily creates professional looking barcode labels in most simple and effective... |
Magic Inventory Management 3.01Magic Inventory Management is an inventory management system for small to medium sized companies. It is saver, easier to use. This software tracks... |
Hardware Inspector Client/Server 2.1Hardware Inspector Client/Server is the ultimate solution for computer hardware and software management. Its database can contain exhaustive data... |
AssetManage Asset Tracking Software 2009Use AssetManage to track where your assets are, what state they are in, and who they are currently assigned to. AssetManage keeps track of... |
Hardware Inspector 4.1Hardware Inspector is a computer hardware and software inventory solution, which aims at keeping a record of maximum data on assets: installations,... |
POS Software Imonggo 2.88Imonggo is not only a POS software, but also a complete retail management solution that enables you to operate and manage hundreds of retail... |
Asset Navigator for IT 2.5Asset Navigator is a software for IT Asset management, provides network PC hardware and software audit and inventory tracking. It provides powerful... |
Mouse Tracks 2002 4.0.1Mouse Tracks is a Help Desk, IT management and Inventory software package. The program audits and keeps track of PC s, related peripherals,... |
New Downloads
Express Software Manager 9.0Express Software Manager is an award-winning software and hardware asset management solution that provides computer inventory data, software... |
Stock It Easy 5.04.03The stock can be managed for an unlimited number of storage locations. Automatic reassortant (generation command based on criteria you set).... |
Native ASP Barcode Generator 4.0PrecisionID's ASP Barcode Generator enables dynamic creation of barcodes on web pages. Native ASP Barcode files are provided for Code 128, Code 39,... |
Barcode Label Maker 5.0.1.5Barcode Label Maker Software is a fully automated utility that easily creates professional looking barcode labels in most simple and effective... |
Inventory Scheduling Spreadsheet 1.0This Inventory Scheduling Spreadsheet. This Excel based application allows you to know exactly when to re-order products/items arrive time and you... |
ASP.NET Barcode Web Server Control 9.9The ASP .NET GS1 Databar Barcode Web Server Control is a new drag-and-drop component that easily adds dynamic database barcoding capability to... |
Barcode Label Printing Software TFORMer 6.0.1TFORMer Designer is a professional label software with full barcode support. Use it to create your own labels and forms within seconds or benefit... |
Easy Barcode Label Printing Software 2009Easily create multiple barcode labels on your printer. Includes many advanced features such as serial number incrementing with memory, database... |